Stakeholder Management
Builds strong client relationships, translates business needs into clear requirements, and aligns cross-functional teams toward shared goals.
Nathalia
Berlin, Germany
Project manager with 7+ years of experience translating business needs into practical solutions across market research, ERP implementation, website delivery, and digital commerce. Skilled at leading client discovery, coordinating cross-functional teams, analyzing user and market data, and guiding projects from problem definition through implementation. I bring a structured, user-focused approach to stakeholder alignment, solution planning, and continuous improvement. Now seeking to apply this experience as a Product Owner.
From research to delivery
1Discover user and business needs
2Prioritize and refine the product backlog
3Coordinate release and training
About
Bridging business needs, user insights, and technology
With over 7 years of experience across project management, business consulting, market research, and digital implementation, I help turn complex business challenges into practical solutions. My background combines understanding client needs, uncovering insights through research, and coordinating teams to deliver meaningful results. I'm now willing to bring this experience into Product Ownership, with a focus on building solutions that create value for both users and businesses.
Project & Solution Delivery
Coordinates projects from initial discovery and planning through implementation, quality assurance, and delivery.
Research & Analytical Thinking
Uses market research, customer interviews, competitor analysis, and data insights to identify opportunities and support informed decisions.
Business & User Understanding
Combines business objectives with customer needs to develop practical, user-focused solutions that address real problems.
Skills
What I bring to the table
Combining analytical thinking, collaboration, and hands-on project experience to solve customer and business challenges, and deliver solutions.
Project Management
Requirements GatheringSolution PlanningProject CoordinationQuality AssuranceClient Communication
Research & Analysis
Market ResearchData CollectionData AnalysisUser InterviewsQuestionnaire Design & SurveysMystery ShoppingMarket Projections
Leadership & Stakeholders
Team LeadershipTask AllocationClient PresentationsHiring InterviewsPerformance ReviewsVendor Coordination
Technical & Digital Operations
ERP ImplementationWebsite DeliveryDatabase ConceptsTroubleshooting & Bug FixingSocial Media MarketingSpreadsheet-Based Reporting
Experiences
My professional journey
Independent Activities
International Relocation
Jan 2023 - Present
- Relocated to Germany, adapting to a new cultural while exploring opportunities for career development.
- Independent social media content creation, video editing, gaining exposure to digital platforms, content development, and audience engagement.
- Reassessed long-term career interests and identified Product Ownership as a direction aligned with previous experience in analysis, customer research, and software implementation.
Childcare & Family Responsibilities
Career Break
Apr 2020 - Dec 2022
- Took a planned career break for maternity and newborn childcare responsibilities.
- Prioritized family commitments before preparing to return to professional work.
Small Business Owner
Nathalia Clothing
Sep 2017 - Mar 2020
- Managed social media marketing across Instagram, Facebook, and e-commerce platforms, creating product content and promotions to build brand trust and reach potential customers.
- Responded to customer questions, resolved complaints, and replied to customer reviews on e-commerce platforms.
- Processed and reconciled orders, maintained product listings and descriptions, and recorded income and expenses in a spreadsheet.
- Curated trending and timeless products for resale, sourced inventory, and checked incoming items for quality.
- Packed orders and coordinated their shipment with courier services.
Assistant Manager
Spire Research and Consulting
Apr 2017 - Dec 2018
- Led five consultants, assigning work, reviewing and revising deliverables, and presenting findings to clients.
- Managed client relationships and projects, from understanding business needs and identifying solutions to coordinating research and final recommendations.
- Oversaw market research, data collection, and analysis, including competitor research, mystery shopping, user interviews, and customer satisfaction surveys; engaged third-party research vendors when needed.
- Delivered market projections and strategic recommendations in reports and presentations.
- Supported telecommunications-sector research and client engagements for Telkom, Telkomsel, and XL Axiata.
- Participated in recruiting through user interviews and hiring decisions, and contributed to team performance reviews.
Senior Consultant
Spire Research and Consulting
Mar 2016 - Apr 2017
- Conducted market research, gathered and analyzed data, identified business needs and problems, and developed strategic recommendations and market projections.
- Collected competitor and customer satisfaction data through mystery shopping, user interviews, and third-party research vendors.
- Prepared client reports and presentations, connecting research findings to practical strategies for business growth.
- Was selected to manage projects, including client meetings, needs assessment, solution development, and task allocation across project teams.
Implementation Consultant
Data On
Apr 2013 - Feb 2016
- Implemented ERP systems and websites at client offices, tailoring configurations and features to each company's requirements.
- Worked with clients to understand business needs and resolve problems, proposing solutions through implementation and launch.
- Resolved day-to-day errors and bugs, and maintained systems by modifying features and menus as needed.
- Clients included PT Polychem Indonesia Tbk, PT Control System Area Para Nusa, and PT SOS Indonesia.
Project Manager · Part-time
Tentu Creative
Oct 2012 - Oct 2013
- Managed client engagements for website projects, leading discovery meetings, identifying needs and problems, and creating website plans and storyboards.
- Pitched for new clients, proposed project pricing, negotiated terms, prepared MOUs, and set project timelines and work plans.
- Hired and assigned work across web design and development teams and coordinated quality assurance.
Web Developer · Thesis Project
Ministry of Foreign Affairs, Republic of Indonesia
Mar 2012 - Oct 2012
- Investigated challenges in the Ministry's incoming parcel / letter process and gathered requirements from users through interviews and questionnaires.
- Designed the system database, prepared and entered data, and developed a website-based system to record and manage parcel receipt.
- Tested the system, fixed bugs, and documented the research, analysis, and implementation in a thesis paper.
- The project delivered both the parcel receipt website and a dedicated parcel reception room at the Ministry.
Web Developer · Part-time
MasterPage Indonesia
Jul 2012 - Sep 2012
- Built an e-commerce website for a perfume retailer, translating the shop's needs into a working online storefront.
- Created the database, developed the website, and carried out quality assurance to check that it worked as intended.
Contact
Let's connect
Open for Product Owner and Product Manager opportunities in tech.
Open to product opportunities
Interested in roles where product ownership, analytics, stakeholder alignment, and hands-on delivery are valued.